Skills Assessment Library

The Director of Implementation Services is responsible for applying expert knowledge of the implementation and large project process, providing strategic direction, making decisions and solving complex problems to move the business forward while managing an integrated team of Service Specialists. This role must make tactical day-to-day and long term strategic decisions and is accountable for all activities performed by the team.

• Leadership
• Project Management
• Strategy

Implementation Specialists handle the configuration and onboarding of new customers. They are one of the first people the customer interacts with after they have agreed to purchase a product or service and therefore are crucial to the customer-business relationship. Implementation Consultants ensure the customer is set-up with the knowledge and tools to succeed and do so by providing a roadmap of the implementation process, meeting agreed timelines, communicating frequently and clearly, as well as handling the technical configuration.

• Project Management
• Organization
• Adaptability

Implementation Managers handle the configuration and onboarding of new customers as well as potentially leading a team of Implementation Consultants. They are one of the first people the customer interacts with after they have agreed to purchase a product or service and therefore are crucial to the customer-business relationship. Implementation Managers will lead by example, driving excellence within their team through coaching and mentoring, while managing their own projects simultaneously.

• Leadership
• Project Management
• Influence

Implementation Consultants handle the configuration and onboarding of new customers. They are one of the first people the customer interacts with after they have agreed to purchase a product or service and therefore are crucial to the customer-business relationship. Implementation Consultants ensure the customer is set-up with the knowledge and tools to succeed and do so by providing a roadmap of the implementation process, meeting agreed timelines, communicating frequently and clearly, as well as handling the technical configuration.

• Project Management
• Organization
• Influence