Implementation Manager Skills Assessment

Implementation Manager Skills Assessment

Assessment Summary
Implementation Managers handle the configuration and onboarding of new customers as well as potentially leading a team of Implementation Consultants. They are one of the first people the customer interacts with after they have agreed to purchase a product or service and therefore are crucial to the customer-business relationship. Implementation Managers will lead by example, driving excellence within their team through coaching and mentoring, while managing their own projects simultaneously.
Skills tested in this assessment
The following assessment will test the candidate’s understanding of the skills and requirements it takes to be a successful Implementation Manager. The questions will showcase their experience in project management, people management, leadership, and their skills in communicating with customers and colleagues, conflict management and how they deal with challenges. This will give you insights into their character, how they will approach difficult conversations or situations and lead complex projects and teams
What to test with this assessment
This assessment will enable you to make the decision whether the candidate has the skills required for your Implementation Manager role. You can expect to understand how they communicate with people both within your organisation as well as with your customers and how they will handle the pressure of managing consultants and working on projects simultaneously. You will also learn how they prioritise tasks, development and how they organise themselves.

About the Implementation Manager Skills Assessment

Want to hire the best Implementation Manager to help your business? Use our expert Implementation Manager skills test to hire the best person and never make another bad hire.

A Implementation Manager works primarily to lead a team of implementation consultants to ensure that the on boarding process for new customers runs as smoothly as possible. They ensure that their team is competent enough to work with new clients, and ensure that new customers are trained and have all of the resources and the knowledge of the product/service to ensure they succeed in achieving their goals. 

This Implementation Manager test assesses whether job candidates can successfully handle any challenges that they are faced with, and prioritize successfully leading their team and collaborating with new customers. This can include having strong project management and leadership skills, and being able to effectively influence stakeholders. 

Candidates who perform well on this Implementation Manager skills assessment will have all the technical skills to manage multiple projects at any time in an efficient manner. They will also have the required soft skills to effectively guide and motivate their team to achieve set goals.

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Question Type

Question

Project Management

Question Type: Video

Can you talk me through two projects you have led in your career - one being successful and one that didn’t go as planned? Why were they successful or unsuccessful and what did you learn from them?
Question Type

Question

Influence

Question Type: Audio

Tell me about an experience you had with a challenging customer on a project who questioned your methods or the project overall. How did you convince or influence them to continue and that your way was correct?
Question Type

Question

Leadership

Question Type: Text

Two members of your team are arguing and it is causing friction within your team. How do you handle this and explain why you take each step you do?

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