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February 2022 Product Update: Candidate Emails, 30 New Assessments & More

February was a great month for product improvements with the team working hard to bring you some exciting updates! Here’s everything you need to know. 🥁

Candidate Email (invitation & reminder) updates

February 2022 product update: candidate emails, 30 new assessments & more 1
We’ve made enhancements to our Candidate Email Editor

We’ve made changes to ensure the user experience of the Candidate Email Editor is consistent everywhere it appears. 

Customers will notice the layouts of the actual emails are cleaner. We’ve also taken the opportunity to update the default candidate email invitation and reminder copy and subject lines to make them warmer and more personable in tone. 🤗  

Most importantly, customers can now edit the copy and subject lines of any of these emails and personalize your candidate experience. We’ve put together some quick tips and resources for writing subject lines that maximize deliverability

Customers can now toggle assessment reminder emails on and off altogether to suit their candidate experience.

This builds on the improvements we released last month to support rich text editing and paragraph styling to create a more unified email experience. 

Our Sales team is also available if you want to learn more about using SMS reminders.

30 new Assessments in the Customer Service category

We’ve added 30 new Customer Service assessments to the library category! 🎉They’re all available now for customers to invite candidates to complete and are totally free of charge. 

Here are the roles they cover… 

Customer Success AssociateSupport Team LeadSocial Media Customer Care Associate
Customer Success ManagerClient Relations SpecialistRetail Associate
Customer Success Team LeadCustomer Service AgentRetail Sales Associate
Head of Customer SuccessCall Center SupervisorCustomer Success Intern
Customer Support ManagerContact Center RepresentativeCustomer Service Assistant
Relationship ManagerRetail Sales AssistantCustomer Trainer
Implementation ConsultantCustomer Service RepresentativeCustomer Experience Manager
Implementation ManagerCustomer Support SpecialistDirector of Customer Experience
Customer AdvocateCustomer Service ManagerDirector of Implementation
CX AgentCustomer Service EngineerImplementation Specialist
30 new customer service assessments
We’ve added 30 new Customer Service Assessments to our library

💥 Coming soon

Customers should also check out our 43 new Sales Assessments if they haven’t already. Vervoe assessments ask questions that require candidates to demonstrate their skills, not fill out a survey that speaks about their skills. Coming soon are a typing test and enhancements like viewing completion stats at a glance with assessment cards on the Vervoe home screen.

We can’t wait for you to check out all these updates for yourself and let us know what you think. 💫

Marie Lee

Marie Lee

Product Marketing Manager at Vervoe

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