Guest Service Agents assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
Customer Advocates core objective is to enhance existing complaints processes, and ensure customer complaints are escalated - as well as responded to within specified timeframe. They are responsible for resolving complex customer queries, and processing complains or issues regarding products or services. This assessment contains 9 questions that test the candidate’s communication skills, their natural empathy, ability to utilise interpersonal skills and adapt to differing client needs and situations.
Customer Support Specialists are responsible for resolving customer queries, and processing complains or issues regarding products or services. They help customers with complaints and questions, give customers information about products and services, and can be required to assist with guiding customers through product or service functionality. This assessment contains 9 questions that test the candidate’s communication skills,, their natural empathy, ability to utilise interpersonal skills and adapt to differing client needs and situations.
Customer Success Managers are responsible for maintaining and growing ongoing relationships with customers. The CSM’s goals are to become a trusted advisor and to drive product adoption and growth through educating the customer on the value of the product and services available to them. The Customer Success Manager does this by sharing product knowledge, best practices, training material, and relevant industry use cases. They also analyse data available to provide insights, lead strategic conversations, and present to customer stakeholders and leadership.
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