IT Support Technician
IT & SoftwareHIRING GUIDES
What does an IT Support Technician do?
- Set up workstations for new starters, with all required hardware and software
- Install, configure and maintain licences on software
- Perform scheduled maintenance and upgrades without disruption to others
- Maintain records of activities for review and audit
- Respond to and resolve internal help desk requests
As part of the wider IT team, an IT support technician helps to maintain computer networks within an organization. This is through regular maintenance of network infrastructure, as well as responding to internal technical queries. IT support technicians help to monitor and maintain systems, install and configure software and hardware, and troubleshoot any related issues. Some IT support technicians are required to do shift work to meet the needs of their employer.
IT SUPPORT TECHNICIAN
As a role that directly impacts the ability of others to carry out their role, it’s important that IT support techs are both technically competent and able to adapt and respond to business needs.
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Skills needed for an IT Support Technician
IT support technicians may hold a tertiary qualification in computer science or engineering. However, a formal education is not always required for this role, and many technicians hold valuable on-the-job experience. There are some common skills required for this position. Technical competency is by far the most critical factor of this role. IT support technicians must have knowledge of relevant computer software and hardware, as well as networks and operating systems.Additionally, as they frequently respond to internal support requests, IT support technicians must have excellent problem solving skills, and the ability to prioritize multiple tasks. A keen eye for detail is also essential.
SAMPLE SKILL TESTS FOR AN IT SUPPORT TECHNICIAN
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Question 1
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