Skills Assessment Library

Retail Sales Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.mThis assessment contains 9 questions that test the candidate’s knowledge of your product, their natural communication skills and selling capabilities and experience for an RSA role.

• Attention To Detail
• Sales
• Active Listening

Retail Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.This assessment contains 9 questions that test the candidate’s active listening, their natural communication skills and attention to detail for an RSA role.

• Communication
• Attention To Detail
• Active Listening

Customer Success Interns are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their problem solving abilities to differing client needs and situations.

• Communication
• Problem Solving
• Adaptability

Customer Service Assistants are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry.. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their ability to adapt to differing client needs and situations.

• Communication
• Active Listening
• Adaptability

Customer Trainers facilitate on-the-job coaching, developing educational material and organizing training sessions for new customers and internal customer service teams. Customer Service Trainers have use their own experience in customer service to coach employees in a customer relations department or call center for a business. In this job, your duties are to train customer care professionals, monitor their customer interactions, and provide feedback on where they can improve. They may also have to do damage control with demanding customers and work to resolve issues in this position.

• Empathy
• Communication
• Adaptability

Social Media Customer Care Associates are responsible for providing answers to customer queries, through social media platforms related to client products and services . They help customers with complaints and questions, give customers information about products and services, and can assist with amending orders. This assessment contains 9 questions that test the candidate’s problem solving skills, their ability to empathise with differing clients and situations, and their natural communication skills and community engagement.

• Empathy
• Communication
• Community Engagement

Customer Service Managers are responsible for the smooth running of the customer service operations of a business. They coordinate the activity and performance of the team they manager, and are the point of escalation for more difficult customer enquiries. They are required to manage, train, and support their team. This assessment contains 9 questions that test the candidate’s patience, their ability to problem solve effectively, their communication style, along with the ability to adapt to differing staff.

• Communication
• Problem Solving
• Patience

Support Team Leads are in charge of supervising a customer support team. They are responsible for motivating and leading the team, they assist with customer support to resolve complaints, answer questions, and work to improve team performance and drive efficiency and organisational goals. This assessment contains 9 questions that test the candidate’s ability to utilise organisational skills and encourage their team to adopt these skills, communicate effectively and efficiently with their team members, and display leadership qualities to motivate their team.

• Communication
• Leadership
• Organization

Customer Advocates core objective is to enhance existing complaints processes, and ensure customer complaints are escalated - as well as responded to within specified timeframe. They are responsible for resolving complex customer queries, and processing complains or issues regarding products or services. This assessment contains 9 questions that test the candidate’s communication skills, their natural empathy, ability to utilise interpersonal skills and adapt to differing client needs and situations.

• Empathy
• Communication
• Customer Service

Customer Support Specialists are responsible for resolving customer queries, and processing complains or issues regarding products or services. They help customers with complaints and questions, give customers information about products and services, and can be required to assist with guiding customers through product or service functionality. This assessment contains 9 questions that test the candidate’s communication skills,, their natural empathy, ability to utilise interpersonal skills and adapt to differing client needs and situations.

• Empathy
• Communication
• Interpersonal Skills

Customer Service Representatives are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry.. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s problem solving skills, their natural communication skills and selling capabilities and ability to adapt to differing client needs and situations.

• Communication
• Problem Solving
• Adaptability

Retail Sales Assistants are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales. This assessment contains 9 questions that test the candidate’s knowledge of your product, their natural communication skills and selling capabilities and experience for an RSA role.

• Communication
• Sales
• Product Knowledge