Support Team Lead Skills Assessment

Support Team Lead Skills Assessment

Assessment Details
Author
Questions
9
Skills
3
Assessment Summary
Support Team Leads are in charge of supervising a customer support team. They are responsible for motivating and leading the team, they assist with customer support to resolve complaints, answer questions, and work to improve team performance and drive efficiency and organisational goals. This assessment contains 9 questions that test the candidate’s ability to utilise organisational skills and encourage their team to adopt these skills, communicate effectively and efficiently with their team members, and display leadership qualities to motivate their team.
Skills tested in this assessment
The skills tested in this assessment for a Support Team Lead include their ability to display strong organisational skills, communicate to, and with their team and display strong leadership skills. You will get a feel for their ability to navigate and motivate different team members, and motivate their team to perform. You will understand their leadership style and ability to adapt to different situations with their team.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to lead by example and communicate with their team. You will get a sense of their leadership style, and their ability to adapt to different personalities and situations that arise in sales teams.. You’ll get a sense of their personality and the organisational and leadership skills they possess and display.

About the Support Team Lead Skills Assessment

Want to hire the best Support Team Lead to help your business? Use our expert Support Team Lead skills test to hire the best person and never make another bad hire.

A Support Team Lead works primarily to lead and motivate a team of support team members to assist customers in a friendly, professional and efficient manner. They work to improve team performance and achieve customer satisfaction metrics. 

This Support Team Lead test assesses whether job candidates can successfully guide a team of support workers to provide a high quality of assistance to customers.  This can include having strong leadership, organization and communication skills. 

Candidates who perform well on this Support Team Lead skills assessment will have all the technical skills to train and lead a strong customer support team. They will also have the required soft skills to communicate effectively with all internal and external stakeholders.  

People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
A strong leader will be able to motivate and inspire their employees to produce high quality work and work productively to complete tasks and goals. They make decisions that will achieve business objectives and rally their team to work towards the business vision.
People that have strong organizational skills are able to manage and keep track of many different activities on a daily basis. They are able to effectively plan and complete tasks and projects, and co-ordinate activities in a systematic way.
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Question Type

Question

Organization

Question Type: Video

If you were successful in this role, what would you measure as the key success metrics for the team and how often would you review these?
Question Type

Question

Leadership

Question Type: Video

Due to high workload and angry customers, the team is lacking motivation and their energy is starting to dip. How would you manage this situation?
Question Type

Question

Communication

Question Type: Text

A team member has been quite short with yourself and the team this week and has been rude to some customers. How would you deal with this?

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

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