Support Team Lead Skills Assessment

Support Team Lead Skills Assessment

Assessment Summary
Support Team Leads are in charge of supervising a customer support team. They are responsible for motivating and leading the team, they assist with customer support to resolve complaints, answer questions, and work to improve team performance and drive efficiency and organisational goals. This assessment contains 9 questions that test the candidate’s ability to utilise organisational skills and encourage their team to adopt these skills, communicate effectively and efficiently with their team members, and display leadership qualities to motivate their team.
Skills tested in this assessment
The skills tested in this assessment for a Support Team Lead include their ability to display strong organisational skills, communicate to, and with their team and display strong leadership skills. You will get a feel for their ability to navigate and motivate different team members, and motivate their team to perform. You will understand their leadership style and ability to adapt to different situations with their team.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to lead by example and communicate with their team. You will get a sense of their leadership style, and their ability to adapt to different personalities and situations that arise in sales teams.. You’ll get a sense of their personality and the organisational and leadership skills they possess and display.

About the Support Team Lead Skills Assessment

Want to hire the best Support Team Lead to help your business? Use our expert Support Team Lead skills test to hire the best person and never make another bad hire.

A Support Team Lead works primarily to lead and motivate a team of support team members to assist customers in a friendly, professional and efficient manner. They work to improve team performance and achieve customer satisfaction metrics. 

This Support Team Lead test assesses whether job candidates can successfully guide a team of support workers to provide a high quality of assistance to customers.  This can include having strong leadership, organization and communication skills. 

Candidates who perform well on this Support Team Lead skills assessment will have all the technical skills to train and lead a strong customer support team. They will also have the required soft skills to communicate effectively with all internal and external stakeholders.  

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Question Type

Question

Organization

Question Type: Video

If you were successful in this role, what would you measure as the key success metrics for the team and how often would you review these?
Question Type

Question

Leadership

Question Type: Video

Due to high workload and angry customers, the team is lacking motivation and their energy is starting to dip. How would you manage this situation?
Question Type

Question

Communication

Question Type: Text

A team member has been quite short with yourself and the team this week and has been rude to some customers. How would you deal with this?

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