Client Relations Specialist Skills Assessment

Client Relations Specialist Skills Assessment

Assessment Summary
Client Relations Specialists are responsible for generating momentum with potential new customers, managing the ongoing needs of existing clients, and advancing the sales process. They must possess strong customer service and communication skills that afford them confidence to build, maintain and strengthen a company’s relationship with a client. Client Relations Specialists help to ensure correct communication occurs between client and sales team, often making recommendations to improve the entire sales process and therefore increasing spend with new prospects and existing customers. This assessment contains 10 questions that test the candidate’s ability to acquire and retain customers, customer service ability and their communication skills.
Skills tested in this assessment
The skills tested in this assessment for a Client Relations Specialist include their ability to acquire and retain customers, provide excellent customer service in various scenarios, and communicate effectively. The questions should showcase their ability to identify prospects and nurture existing client relationships to uncover up-sell opportunities. They will test candidates’ ability to effectively manage service level frameworks for their inbound and outbound activities and how they build and maintain rapport with key stakeholders.
What to test with this assessment
On completion, you can expect to learn what strategies the candidate may utilise to unearth further business in existing clientele, their level of confidence to identify and nurture prospects and customers through the sales pipeline effectively, and how well they qualify opportunities and handle common objections. You’ll get a sense of their personality and engagement style in the video & audio questions, along with their ability to provide an unwavering excellent customer experience.

About the Client Relations Specialist Skills Assessment

Want to hire the best Client Relations Specialist to help your business? Use our expert Client Relations Specialist skills test to hire the best person and never make another bad hire.

A Client Relations Specialist works primarily to develop and maintain strong relations with prospects and potential clients, seek growth opportunities with exisiting clients and overall improve the sales pipeline. Their goal is typically to attract and maintain customers over time, and satisfy any pain points that they may have. 

This Client Relations Specialist test assesses whether job candidates can successfully handle any challenges that they are faced with, and strengthen relationships with new and exisiting clients. This can include having strong communication and customer service skills, as well as customer acquisition and retention skills. 

Candidates who perform well on this Client Relations Specialist skills assessment will have all the technical skills to manage new and exisiting customer relationships and ensure their clients are always satisfied. They will also have the required soft skills to effectively communicate with all internal and external stakeholders. 

LEADING SKILLS ASSESSMENTS

Assessments are more than just a shortlisting tool with Vervoe

Vervoe skills assessments test a range of skills in one engaging, user-friendly flow. Unlock the hidden potential of candidates and remove unnecessary offline stages from your hiring process. Increase productivity and make decisions confidently with complete transparency around candidate scoring with data-rich profiles that make it simple to compare top performers.

Play Video
Build your ideal assessment
Assessments can be created using the builder, write your own questions or choose from our bank of 300,000+, or you can use a template from our assessment library of 300+ verified tests.
1
Invite and track candidate progress​
Easily invite candidates via email, or generate a quick link for your job ad, career page or social channel to track candidate source.
2
Optimize your assessment​
Train our AI to understand what good and bad answers look like for you so we’ll grade your candidates like you would.
3
Select what really matters
Candidate results come to life with scores, rank, trophies and top performer badges, allowing you to unearth what’s most important to you.
4
Hire your hidden gem
Once you’ve found the perfect candidate for your role, mark them as “Hired.” Your successful candidate report cards are then easily accessible in your company overview.
5
Question Type

Question

Customer Acquisition/ Retention

Question Type: Video

While speaking with an existing client, they mentioned a friend of a friend at one your target clients were starting to look for businesses to partner with. Describe the steps you would take to follow this lead further.
Question Type

Question

Communication

Question Type: Audio

An audibly hostile customer has just called. They recently signed up to a service from your company and it's not immediately hitting the mark. Following hearing their frustrations, how would you manage this situation? Record your response to the client in a two minute audio recording.
Question Type

Question

Customer Service

Question Type: Text

You identified a potential need in an existing client but your approach to finding out further information got them a little offside. How do you handle this?

Never make another bad hire

Traditional job interviews don’t do the job

Transform the way you hire

HIRE FASTER

Hire 90% faster

Assessments are automatically graded by our powerful AI to save you time and provide accurate scores for each of your candidates. Top performers are highlighted by score and with trophies and badges.

AI Icon
HIRE SMARTER

Predict performance

Surface the most qualified person based on how they perform tasks specific to your role. Test technical, non-technical, and soft skills in one assessment. Vervoe learns what’s most valuable to you, and identifies people with the skills to match.

HIRE FAIRER

Reduce bias

Instead of screening people out, make hiring inclusive by testing everyone that applies for your role. Do away with relying on resumes to find the best candidates and reduce human biases that can be introduced in the hiring process.

AI-Powered Skill Assessments

Your complete solution for skills testing

Immersive questions

With 10 unique question types from code challenges to working spreadsheets to engage your candidates and place them inside real world scenarios.

Content library

Over 300 ready to use assessment templates for a variety of different roles plus a verified bank of 300,000+ questions to draw from to create your own.

BYO branding

Add your logo and corporate colours along with personalised intro videos and introduction notes for candidates.

Vervoe Screenshot
Vervoe Screenshot
Easy invites

Invite candidates to your assessment by email, or get them to apply by taking the assessment directly from your job ad, social post or careers page. Use an ATS? We have a growing suite of ready to use integrations.

Complete skill profile

Results are displayed with overall scores and rank plus breakdowns of achievements for individual skills. Top performers are easy to spot with badges and trophies.

Candidate report cards

In-depth report cards for each candidate including a breakdown of results and achievements for each skill along with full assessment responses.

Collaboration tools

Easily shortlist, compare and share candidate report cards with hiring stakeholders. Leave comments and tag candidates for further stages.

“It eliminated bias, and we saw a huge improvement straight away. Candidates were now being assessed purely on their skills”

CANDIDATE REPORT CARDS

Dig deeper and make informed decisions

See who can actually do the job in real time, create efficiency through automation and quickly surface the most qualified candidates based on how they perform job-related tasks.

Candidate Card
Skill Breakdown
Track Hires
Team Tools
Candidate Responses
Vervoe Assessments

Frequently asked questions

Trusted by more than 8,000 teams worldwide

Vervoe Customer Walmart Logo
Vervoe Customer Australia Post
Vervoe customer KForce
Vervoe customer FDM
Vervoe Customer Omnicom
Vervoe customer TriNet
Vervoe customer Myob
HIRE TOP CANDIDATES

Use AI-Powered Client Relations Specialist Skills Assessments to hire better candidates, faster.

See who can actually do the job, create efficiency through automation, and quickly surface the most qualified candidates so you can make data-driven hiring decisions that propel your business forward.

AI-Powered Skills Assessments