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Client Relations Specialist Skills Assessment

Client Relations Specialist Skills Assessment

Assessment Details
Assessment Summary
Client Relations Specialists are responsible for generating momentum with potential new customers, managing the ongoing needs of existing clients, and advancing the sales process. They must possess strong customer service and communication skills that afford them confidence to build, maintain and strengthen a company’s relationship with a client. Client Relations Specialists help to ensure correct communication occurs between client and sales team, often making recommendations to improve the entire sales process and therefore increasing spend with new prospects and existing customers. This assessment contains 10 questions that test the candidate’s ability to acquire and retain customers, customer service ability and their communication skills.
Skills tested in this assessment
The skills tested in this assessment for a Client Relations Specialist include their ability to acquire and retain customers, provide excellent customer service in various scenarios, and communicate effectively. The questions should showcase their ability to identify prospects and nurture existing client relationships to uncover up-sell opportunities. They will test candidates’ ability to effectively manage service level frameworks for their inbound and outbound activities and how they build and maintain rapport with key stakeholders.
What to test with this assessment
On completion, you can expect to learn what strategies the candidate may utilise to unearth further business in existing clientele, their level of confidence to identify and nurture prospects and customers through the sales pipeline effectively, and how well they qualify opportunities and handle common objections. You’ll get a sense of their personality and engagement style in the video & audio questions, along with their ability to provide an unwavering excellent customer experience.

About the Client Relations Specialist Skills Assessment

Want to hire the best Client Relations Specialist to help your business? Use our expert Client Relations Specialist skills test to hire the best person and never make another bad hire.

A Client Relations Specialist works primarily to develop and maintain strong relations with prospects and potential clients, seek growth opportunities with exisiting clients and overall improve the sales pipeline. Their goal is typically to attract and maintain customers over time, and satisfy any pain points that they may have. 

This Client Relations Specialist test assesses whether job candidates can successfully handle any challenges that they are faced with, and strengthen relationships with new and exisiting clients. This can include having strong communication and customer service skills, as well as customer acquisition and retention skills. 

Candidates who perform well on this Client Relations Specialist skills assessment will have all the technical skills to manage new and exisiting customer relationships and ensure their clients are always satisfied. They will also have the required soft skills to effectively communicate with all internal and external stakeholders. 

A candidate with customer service skills is able to assist customers to overcome any pain points that they may be experiencing, and work to ensure customers are satisfied with the products and services offered by the company. They aim to ensure customer retention is high, and address all customer needs.
People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
A candidate with strong customer acquisition and retention skills understands the importance of attracting and engaging with prospects so that they become customers, but also maintaining and developing relationships with these customers to ensure they remain long-term customers over time. By developing strong relationships with new and existing customers, this results in strong customer loyalty and repeat purchases.


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Question Type


Customer Acquisition/ Retention

Question Type: Video

While speaking with an existing client, they mentioned a friend of a friend at one your target clients were starting to look for businesses to partner with. Describe the steps you would take to follow this lead further.
Question Type



Question Type: Audio

An audibly hostile customer has just called. They recently signed up to a service from your company and it's not immediately hitting the mark. Following hearing their frustrations, how would you manage this situation? Record your response to the client in a two minute audio recording.
Question Type


Customer Service

Question Type: Text

You identified a potential need in an existing client but your approach to finding out further information got them a little offside. How do you handle this?

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

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