Receptionist
Use this comprehensive Receptionist job description to help you attract candidates with the right skills to perform in your business. This job description template is optimized for easy posting to online job boards or career pages.
How To Write A Receptionist Job Description
Summary:
- Why is the role being filled?
- How does this role fit into the organization and the team?
- What makes your company unique?
- What would it be like to work for your company?
Requirements:
- What technical skills are needed for this role?
- Which soft skills are applicable for this role?
- What are the nice-to-have experiences of your ideal candidate?
- Include availability preferences in this section
Responsibilities:
- What are the key deliverables for this role?
- What does the day-to-day of this role look like?
Benefits:
- Compensation & bonuses
- Employee benefits & perks
- Ongoing training benefits
To find the best person for the role, you need to understand what the role involves. Before creating a Receptionist job description, we recommend building your ideal Receptionist Skills Profile. You can complete this skills profile with the hiring manager to define the role, contribution, and skills needed. Here are some examples of skills to include in your Receptionist job description:
Initiative
Multitasking
Communication
Receptionist Job Description
Are you an efficient Receptionist who thrives in interacting with people and has exceptional customer service skills?
Receptionist Job Description Summary
Our company is seeking a Receptionist to be the first point of contact for guests and clients coming into the office. We’re looking for someone who has exemplary communication skills and uses positive language when interacting with people. You must also be a good multitasker as you will be in charge of all correspondences coming in– phone calls, deliveries, walk-ins, and scheduled visitors. You must be able to work gracefully even under pressure. You should also be a team player as you will be interacting with colleagues and superiors alike.
About Your Company
[Insert 3-4 sentences summarizing what your company does. Share your mission, vision, and a little bit about your product or service.]
Receptionist Job Responsibilities
- Provide outstanding customer service.
- Greet visitors and guests with a positive attitude.
- Assist guests in navigating through the office.
- Answer phone calls and transfer when necessary.
- Help maintain security in the office by checking in visitors, issuing badges, collecting ID, and maintaining a visitors’ log sheet.
- Help with other administrative tasks including printing, faxing, photocopying, preparing minutes of meeting, and making travel arrangements.
- Receive, sort, and distribute mail and other deliveries.
- [Add or delete details about the role where necessary]
Receptionist Job Requirements
- Knowledge in operating office equipment including printer, fax machine, photocopying machine, and scanner.
- Excellent communication and interpersonal skills.
- Knowledge in MS Office.
- Proficient in multitasking.
- Knowledge in a calendar management tool is an advantage.
- Professional manner, and can easily build rapport with a variety of customers.
- [Add or delete details about the role where necessary]
Pro Tip
In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Receptionist must have good rapport with customers, but it would also be nice to have a Calendly experience, or any calendar management tool.
Receptionist Benefits
- [List all of your company’s core benefits here]
- [This list might include health insurance, 401k matching, wellness or commuter reimbursements, and parental leave policies]
- [It also might mention nice perks like the office’s location, your dog-friendly environment, a flexible vacation policy, or meals provided]
- [Consider mentioning industry-specific benefits]
Pro Tip
Ensure that the entire recruitment process, from the job description to assessment to interview, reiterate your company vision and values. This will help you identify the right people for the role, and applicants will know whether your company is the right fit for them.
