SELECTING THE IDEAL CANDIDATE
Sales Development Representative Online Test Sample Questions
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Question 1ResilienceMultiple Choice
There’s a prospect that discovered us via a social media ad and they have been difficult and complained in every virtual interaction you’ve had with them so far. Firstly, they requested a demo and complained about your automated email response, saying you should’ve researched their website instead of asking these questions (though their website didn’t provide all of the information). Secondly, they said your response time to supply a demo was too slow and complained on your social media, even though it was only 2 days. Lastly, when you organised a live demo, they didn’t show and blamed you that they didn’t have the correct link. This person would still be a qualified lead that you think could bring in decent business and referrals. What’s your next move?
Question 2Time ManagementAudio
You’re currently in an early morning meeting with a high value prospect that is likely to run over time. You have another lower value client lined up for a demo directly after, and they’ve already had two negative initial experiences with our company due to a miscommunication and slow response time on their first demo request. How do you handle the situation? Record a brief audio recording (max 2 minutes) of what you’d say to the current prospect.
Question 3Creative ThinkingText
Name 3 new customers or companies you would approach for our business, and your process and reasoning for selecting them.