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Call Center Supervisor

Use this comprehensive Call Center Supervisor job description to help you attract candidates with the right skills to perform in your business. This job description template is optimized for easy posting to online job boards or career pages.

How To Write A Call Center Supervisor Job Description

Once you’ve determined the skills required for the role, you can write a job description to advertise your position to job seekers. Here’s what to include in a Call Center Supervisor job description:





To find the best person for the role, you need to understand what the role involves. Before creating a Call Center Supervisor job description, we recommend building your ideal Call Center Supervisor Skills Profile. You can complete this skills profile with the hiring manager to define the role, contribution, and skills needed. Here are some examples of skills to include in your Call Center Supervisor job description:




Call Center Supervisor Job Description

Are you a resilient Call Center Supervisor who is passionate about providing the best possible customer service and thrives on leading teams?

Call Center Supervisor Job Description Summary

Our company is seeking a Call Center Supervisor to be the first point of contact for escalations and our team of agents. We’re looking for someone who can build relationships quickly over the phone with customers experiencing problems after there has been an escalation. You will demonstrate excellent listening skills, and always put the customer first. You will be a great team leader who provides feedback to internal teams on opportunities to develop and refine processes.

About Your Company

[Insert 3-4 sentences summarizing what your company does. Share your mission, vision, and a little bit about your product or service.]

Call Center Supervisor Job Responsibilities

As a Call Center Supervisor at our company, you will:

Call Center Supervisor Job Requirements

Our ideal Call Center Supervisor will have:

Pro Tip

In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Call Center Supervisor must empathize with customer’s concerns and problems, but it would be nice to have experience in multiple customer service software platforms.

Call Center Supervisor Benefits

Pro Tip

Ensure that the entire recruitment process, from the job description to assessment to interview, reiterate your company vision and values. This will help you identify the right people for the role, and applicants will know whether your company is the right fit for them.