Skills Assessment Library

The Director of Customer Experience leads the development, implementation and evaluation of strategic, tactical and operational customer engagement plans, programs, and initiatives. This role is in charge of overseeing the development and implementation of company-wide initiatives that improve customer relations and brand loyalty. By using their leadership and planning skills, they can come up with goals that can help improve customer experience. Those in this high-level position are responsible for overseeing the progress of different departments, ensuring everyone is working to meet these goals and objectives.

• Leadership
• Strategy
• Customer Acquisition/Retention

Guest Service Agents assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

• Interpersonal Skills
• Initiative
• Customer Service

A Talent Acquisition Manager's responsibilities include sourcing quality candidates for their company, providing overall recruitment strategies, and are sometimes involved in diversity and inclusion, and workforce planning. They are responsible for determining job requirements, screening candidates, and forecasting hiring needs. They are also be required to promote their company's brand with recruitment initiatives and events and may support a number of staff within the Talent Acquisition team. They are responsible for bringing in the best people for the business.

• Leadership
• Interpersonal Skills
• Strategy

An HR Business Partner is responsible for connecting the HR department to the business goals of the company. Their duties may include aligning staff to business objectives, recruiting the right talent, enhancing staff performance, supporting employee development, enhancing recruitment efforts, planning strategic HR initiatives, managing HR consultants, running orientation and on-boarding processes.

• Leadership
• Strategy
• Change Management

An Administrative Clerk is responsible for supporting office staff and performing administrative tasks. Their duties can include communicating with clients on the phone, through email or in-person and managing their requests.

• Communication
• Attention To Detail
• Initiative

A Receptionist is the first point of contact with the clients of a business, hotel, or office. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing a variety of other tasks required bespoke to the daily runnings of the business.

• Communication
• Multitasking
• Initiative

An Front Desk Agent represents the first point of contact with the clients of a business, hotel or office. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing a variety of other tasks required bespoke to the daily runnings of the business.

• Communication
• Multitasking
• Initiative