The Hirer’s Guide to Customer Service
How to use skills-based recruitment to build your customer service dream team
What's Inside
Everything you need to hire for customer service
- A list of the top hard and soft skills to hire for
- A sample skills-based job ad and guide to building your own
- A list of job boards to advertise customer service roles
- A guide to skills assessments with sample questions
- A detailed look at Vervoe’s Customer Service Simulator
Build your customer service dream team
Hiring for customer service is no small task. Your customer service team is the frontline of your business, which means you need the right people in the right roles. Skills-based hiring is the best way to make this happen and in this Hirer’s Guide, we’ll show you exactly how.
From creating realistic job ads to using skills assessments, and Vervoe’s groundbreaking Customer Service Simulator, this free resource will provide an easy-to-follow model to improve your hiring.
With a list of the top hard and soft skills to look for, a sample skills-based job ad, direction on where to market open roles, and sample questions you can use in a skills assessment, you’ll have the tools you need to create the customer service team of your dreams.
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