CUSTOMER STORY
Medibank Lifts Interview to Hire Rate From 3 of 8 to 7 of 8 While Hiring 150 Healthcare Professionals in 10 Days
Medibank + Vervoe
RESULTS AT A GLANCE
7 of 8
From 3 of 8 to 7 of 8
Interviews that led to a hire
150
Healthcare professionals hired in 10 days
3,000+
Applicants assessed
90%
Assessment completion rate
About Medibank
Medibank is one of Australia’s largest telehealth employers, headquartered in Melbourne, with around 2,700 employees, including nearly 1,500 nurses, mental health counselors, and GPs. It runs 24/7 Nurse and Mental Health Phone Support lines.
QUICK FACTS
- Industry
- Healthcare
- Headquarters
- Melbourne, Australia
- Employees
- ~2,700
- Founded
- 1976
- Customers
- 4.2m+, FY25
- Group revenue
- A$8.6b, FY25
The challenge
Demand for mental health counselors rose quickly at the start of the COVID-19 crisis, and Medibank needed 150 extra counselors hired within 10 business days, a volume adding recruiters alone couldn’t solve for a complex, high-volume role.
The approach
Medibank moved its most critical assessment, a check of the IT skills needed for virtual roles, to the very start of the process instead of leaving it to interview stage. The team worked with Vervoe’s customer success team to tailor the assessment to Medibank’s branding and values, and added clear communication throughout since the process was fully online.
The results
- Interview to hire ratio improved from 3 of 8 to 7 of 8.
- More than 3,000 applicants assessed within two weeks, with the best 150 selected
- 90% of applicants completed the process, letting the team move top candidates forward quickly
- Medibank has continued expanding its online recruitment with Vervoe since
What we were keen to explore is how do we increase that quality of candidate, and also do it in a fair and unbiased way so that we can adequately deal with some of those volumes.
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