There’s a reason why all the best teams have distinctive names. Every group of workers is made up of different personalities working toward a common goal, and customer service teams are no different.
With a mission to offer great customer support, industry-leading customer experience, customer advocacy, and overall customer success, having a catchy name that reflects the uniqueness of that team is a great way to create a special bond.
The right creative customer service team name can unify a group of workers around a common goal, building morale and motivating them to do their best work. But, how exactly do you go about choosing one?
In this article, we’ll look at the power of customer service team names, the different kinds of team names you can choose from, and how to find pick the perfect name for a team.
Why customer team names matter
Customer service team names foster employee pride. When workers have a name they can identify with, they are more motivated to succeed in order to uphold this identity and build a good reputation for the team.
Team names instill a sense of competition against every other customer service department both within and outside an organization and can push employees to increase productivity and crush their rivals.
Team names also give customers more confidence in the team. People tend to trust members of the Genius Bar at Apple or the Geek Squad at Best Buy more than your average Joe at the computer repair shop down the street.
[Read more: 18 Key Customer Service Skills and How to Hire For Them]
How to work out the right type of name for your team
Finding the right type of creative team name starts with sussing out the group’s vibe. Certain people resonate more with fun team names, while others might find them immature. Generic professional names might be too stuffy for your more creative employees, whereas something too tied to pop culture might make more mature team members feel left out.
What makes for an excellent customer service team for your organization will come down to your company culture.
Here are some factors to consider when deciding the right type of name for your customer service team…
[Read more: A Comprehensive Guide to Customer Service Hiring]
Your employees
Is the new team name one that will inspire them to do great work? Think about what your company’s mission is, and the goals each employee is driven to try and achieve with their work.
If you don’t know the answers to these questions, ask your workers. What words, ideas, and concepts motivate them to come to work every day?
What are the special qualities and ingredients that make them proud to be a part of this team? Go on a fact-finding mission to find these things out because your employees are your team, so the name should reflect them.
Your organization
Does the team name stick out like a sore thumb, or does it fit into the company culture enough to not raise eyebrows? Maybe you want it to be something provocative and unique from the company’s status quo.
Either way, take stock of the culture and style of the wider organization the team is a part of and consider where you and your team sit in relation to the rest of the company. Are you mavericks or company team players?
Are you there to disrupt or fall in line and not cause trouble. There’s no wrong answer, just the right answer for you and your team.
Your customers
Will the team name attract customers? How will they interpret it? How will it impact their perception of your organization and influence customer engagement?
To figure out your name, take the standard team title (typically something like “Customer Service Team” and adjust it according to how you want your team to be perceived.
If the relationship between your organization and its customers is unique, change the word customer to more accurately describe the relationship. For example, you might call your customers “clients” or “users”.
You can change the second word to better convey what your team does. Maybe you want the team name to have more personal connotations. In that case, you could swap “service” for “support”. If you want the team name to have high-achieving connotations, you might use the word “success” instead.
The final word is how you wish your team to be perceived. You can swap team for more descriptive words like “crew”, “gurus”, “specialists”, “squad”, or “pros”.
The top 5 types of customer service team names
From the Rolling Phones to good old Customer Support, your team name should reflect the identity of your business, customers, and employees.
You may want to keep the name buttoned up and focused on the importance of quality, good customer service, and customer care. Or you may come up with suggestions that use more creativity and refer to your team’s favorite TV show or band.
Here are the most common types of names teams in the customer services industry use…
[Read more: 8 Vital Customer Service Hard Skills Your Representatives Need]
1. Professional team names
Professional team names include your run-of-the-mill titles. They are well-suited for traditional companies, especially those concerned with how the team name will impact customer perception. In truth, actions speak louder than words. Your team name won’t be the defining factor for your customer service team’s success, but the right connotations might influence customer perception just enough to push you ahead of your competitors.
Ways to devise them
These names often start with Customer and end with a descriptive term that shows customers the team is qualified and trustworthy.
Examples
- Customer Service Experts
- Customer Experience Specialists
- Customer Service Gurus
- Customer Support Squad
- Customer Care Team
2. Creative team names
Creative team names live in the space between professional and punny. They’re interesting without necessarily having to be funny, and should feel unique to your group of workers.
Ways to devise them
Figure out a common interest or characteristic among your teammates and start brainstorming.
Examples
- Spark Creative
- Smooth Talk Instinct
- The Talk Samaritans
- Support Resolution
- Miracle Tech Support
- Support Center Maniacs
- Nerds with Beards
- Solved and Dissolved
- Mind Hunt Unit
3. Punny team names
Punny team names are fun and casual. They can be a good icebreaker with customers, too. They can be based on pop-culture references like TV show names, movie titles, sports teams, celebrity names, and more.
Ways to devise them
Think about the three words above: who you serve, what you do, and who your employees are. Now, think of relevant puns. These punny team names don’t have to adhere to the three-word structure, but getting those down is a good way to start the brainstorming process.
Examples
- American Eagles
- Call of Fame
- Al Capowned
- Silence of the Yams
- Baking Bad
- Down for the Account
- Sonic Boomers
- Lettuce Pray
4. Pop culture team names
Pop culture team names take inspiration from movies, music, news, social media, and even memes. These names are creative and since they’re based on pop culture, chances are customers will relate to them.
Ways to devise them
Brainstorm pop culture references that portray your team well. It’s a good idea to narrow down your team’s common interests as a starting point. Next, try relating these references to your team in some way (the number of employees on your team is one super basic example of a connection).
Examples
- Wizards of the Customer Experience Department
- The Office
- Game of Phones
- Call Center of Duty
- Schrute Space
- Commission Possible
- The Fast and the Curious
5. Hilarious team names
Casual companies can get a chuckle out of their customers by using a hilarious team name. Some of these will be pop-culture references or puns, but they all have one thing in common – they’re funny.
Ways to devise them
Figure out if your team has any common interests and use these as a starting point. Once you have a basic idea of what topic your name will be based on, set your employees loose to brainstorm their best picks and do a vote to decide. You can even involve your customers in the vote.
Examples
- Worst Case Scenario
- Access Denied
- Compensation Nation
- Beck and Call
- Barely Managing
- The Comforters
- The Clean-Up Crew
- *REDACTED*
[Read more: New: Introducing the Vervoe Customer Service Simulator]
Over to you
Picking a customer service team name is a way to share your team’s unique personality with the world. It’s a morale-boosting way to motivate employees, deepen relationships within your team, and show your customers what your team is capable of. We hope this article has given you a few ideas to help you pick names for customer service teams in your organization. And we can’t wait to come across it the next time we’re in need of customer support.
