MYOB Lifts Assessment Centre Offer Rate From 8% to Up to 60% With Vervoe

The challenge

MYOB’s Talent Acquisition team spent most of its time on resume screening, phone interviews, and inviting up to 60 candidates to assessment centres for every role, yet resume-based screening proved a weak predictor of suitability, with only an average of 8% of assessment centre attendees receiving an offer.

The approach

MYOB chose Vervoe for its full customizability, building in company values, culture, and a sense of fun, and used it to rank candidates by skill and role-based task performance instead of reading hundreds of resumes or running hours of phone screening.

The results

• Offer rate from assessment centre rose to around 50 to 60%, up from an 8% average
• Employees hired through Vervoe outperformed benchmark KPIs: sales conversion 4% above benchmark, customer satisfaction 11% higher, first-call resolution 7% above benchmark
• Hiring became more diverse, including candidates who may previously have been screened out
• The team freed up significant time for candidate attraction and internal recruitment strategy work