Question 1
Verbal CommunicationQuestion Type: Document
Imagine you’re serving a large table of loud customers who cannot make up their mind about their orders. How would you manage this? Please outline this on the document below.
RECRUITMENT GUIDE
How To Hire Wait Staff
The wait staff at a restaurant or cafe are responsible for serving and assisting customers, and overall ensuring that they have a positive experience with the business. They are the first point of contact for a customer, and will attend to all of their needs, answer questions, and resolve any issues.
Wait staff are responsible for providing great customer service to guests from the moment that they enter the venue, until they leave. They must have a complete understanding and knowledge of the menu, specials, and be able to suggest meals to suit dietary requirements. They need to always consider and execute health and safety measures with the food they are serving, and ensure customer satisfaction is their main priority.
Day-to-day tasks of this role:
- Greet customers as they arrive.
- Set up tables.
- Lead customers to their tables, provide water and menus.
- Take orders, suggest specials, and make adjustments according to dietary requirements.
- Serve meals to customers.
- Resolve any issues and answer questions.
- Take payments.
- Clear dishes from tables.
Recruitment Process
UNDERSTAND THE ROLE
Skills profile for Wait Staff
There are no tertiary qualifications required to be employed as wait staff, however having relevant industry experience is favourable. There are some common skills required for this role. Wait staff must be comfortable with being on their feet for long periods of time during long shifts. They must enjoy working in a fast paced environment, serving multiple tables at any one time, and going above and beyond for all of their customers.
It is essential that wait staff have excellent customer service skills. They must always provide a positive, memorable experience for all patrons in the venue, and understand that the service they provide will determine the success of the business. They must have a customer centric mentality, and be as accommodating as possible to customer requests.
It is also important that wait staff always have an enthusiastic attitude. They must be positive and engaging in all encounters with customers, and provide a fun and happy experience to every customer throughout their shift. They must display enthusiasm about the venue, menu and services the business provides, and overall about the experience of visiting the restaurant/cafe.
Once you've determined the skills required for the role, you can write the job description to advertise for your position.
Build The Ideal Candidate Profile
Wait Staff Job Description
Summary
- Why is this role being filled?
- How does this role fit into the organization and the team?
- What makes your company unique?
- What would it be like to work for you?
Requirements
- What technical skills are needed for this role?
- Which soft skills are applicable?
- What are the nice-to-have experiences of your ideal candidate?
- Include availability preferences in this section
Responsibilities
- What are the key deliverables for this role?
- What does the day-to-day of this role look like?
Benefits
- Compensation & bonuses
- Employee benefits & perks
- Ongoing training benefits
Skill Assessment
Sample skills assessment
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Question 2
EnthusiasmQuestion Type: Text
How would you maintain positivity with your customers when you’re not in a great mood yourself?
Question 3
Customer ServiceQuestion Type: Video
What is the best customer service experience you have had? What made it so memorable?
INTERVIEW
Interview guide for Wait Staff
Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The PDF interview guide contains structured questions against each of the competencies for this role.
This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.
PDF INTERVIEW GUIDE