A process worker typically works on a production line in a factory, warehouse, or industrial workplace. They perform routine tasks each day to ensure that the products that are sold are of a high quality, and meet customer expectations. The main objective of anyone in this role is to ensure that every product is produced, packaged and delivered to customers in perfect condition.
Their job is to ensure that all inputs and outputs meet the standard of quality that is expected from all stakeholders, and that the processes in which the final product is made are safe and working as they should. It is vital that process workers ensure that the machinery and equipment is safe, and that all health and safety guidelines are upheld.
Day-to-day tasks of this role:
- Check machinery and ensure it is working properly.
- Practice safety and make sure all workspaces are safe.
- Ensure supplies are always stocked.
- Complete order and delivery forms.
- Follow production schedules.
UNDERSTAND THE ROLE
Skills profile for a Process Worker
In most cases, no tertiary qualifications are required to be employed as a process worker, however a certificate indicating the completion of secondary school is often necessary. Relevant industry experience is also favourable, and often organisations may require their workers to have obtained licences such as a forklift licence.
There are some common skills required for this position. It is essential that a process worker understands the physical nature of the role, including standing on their feet for long periods of time. They also must have minimum fitness that enables them to be on their feet for 8+ hours, be able to pick up heavy items, and load and unload pallets. A process worker must also work well within a team but require little direction and supervision.
A process worker must have exceptional attention to detail skills. They must ensure that every order that is produced and packed is done so correctly, and have the ability to quickly decipher numbers and orders. They also need to be comfortable and willing to complete repetitive tasks each day, as well as ensure that machines are always being quality checked.
A process worker must prioritise safety in everything they do. They must ensure that the work environment is always clean and safe for all other employees, and is hazard free. An important role of a process worker is ensuring that all near misses and all incidents are reported in full detail, so that measures can be implemented to ensure they do not happen again, and overall have a positive attitude towards safety.
Another skill a process worker must have is technical aptitude. They must be technically minded to be able to work with a range of machinery, and be able to learn the functions of new machines efficiently and effectively. Process workers must also have the ability to diagnose and fix problems with machinery when they break down, report issues that occur, and work quickly to identify a work-around solution.
Once you’ve determined the skills required for the role, you can write the job description to advertise for your position.
Process Worker Job Description
- Why is this role being filled?
- How does this role fit into the organization and the team?
- What makes your company unique?
- What would it be like to work for you?
- What technical skills are needed for this role?
- Which soft skills are applicable?
- What are the nice-to-have experiences of your ideal candidate?
- Include availability preferences in this section
- What are the key deliverables for this role?
- What does the day-to-day of this role look like?
- Compensation & bonuses
- Employee benefits & perks
- Ongoing training benefits
PRO TIP #1
Ensure you include in the job description any specific licences, accreditations or experience required. For example, some process workers may require a forklift licence. Others may require knowledge of dangerous substances or chemical storage.
PRO TIP #2
Ensure that the entire recruitment process from job description to assessment to interview reiterates your company vision and values. This will help you identify the right people for the role, and applicants will know whether your company is the right fit for them.
Sample skills assessment
Question Type: Document
What safety issues would you encounter in this position? How would you mitigate the risks of these? Please outline this in the document below.
Question Type: Text
Describe the most complex problem you have fixed with a machine before.
Attention to detail
Question Type: Video
What would you do if you realised a superior made a mistake in their work?
Interview guide for a Process Worker
Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The PDF interview guide contains structured questions against each of the competencies for this role.
This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low – Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.
PDF INTERVIEW GUIDE
Get your copy of the interview guide to complete the hiring process. Includes questions against each of the skill competencies for the role.