RECRUITMENT GUIDE

Hospitality Aide


A hospitality aide is tasked with caring for those with disabilities, or illnesses to perform their day to day activities. Hospitality aides can work at clients homes, or alternatively in a wider team at a nursing home, hospital, or health/hospice agency, working either one-on-one, or with many clients throughout the day.

Hospitality aide workers complete a range of tasks for clients, including helping to dress and wash them, doing laundry and dishes, cleaning up around their homes, and helping to organise and schedule appointments. They may also be responsible for providing some medical assistance to clients, such as checking vital signs, and giving prescribed medication.

Day-to-day tasks of this role:

  • Organise a client’s daily schedule and appointments.
  • Transport client to and from any outings.
  • Shop for the client, as well as cooking any meals.
  • Perform simple medical tasks such as checking vital signs and administering medication.
  • Keep records of client behaviour and health changes, and communicate this information to other health professionals.

Recruitment Process

Understand the Role

Review the skills profile

To find the best person for the role, you need to understand what the role involves. You can complete this with the hiring manager to define the role, what it contributes to the organization, and the skills needed.

Understand the Role

Source Applicants

Write a job description based on skills

Once you understand the requirements for the role, you’ll need to understand the skills for success. You can then write an effective job description to promote your role.

Source Applicants

Skills Assessment

Select the ideal candidate

See which applicants have the right skills for the role. Send all your applicants a Vervoe skills assessment from the expert library, or customise one for your organization. 

Skills Assessment

Interview

Interview top performers

Your skills assessment results will identify top performers. Focus your time on interviewing those that have met or exceeded your requirements. Assessment results will also help guide which skill areas to focus on in the interview. 

Interview

UNDERSTAND THE ROLE

Skills profile for a Hospitality Aide

There are currently no formal qualifications required for this role, however it is preferred that the applicant has completed high school. Depending on the company hiring, some may also require applicants to complete a test before being employed, and having some sort of relevant experience is favourable.

Candidates must be comfortable assisting patients in their daily personal tasks and with their personal care, such as washing and dressing them. They must also be passionate about providing care to patients, and maintaining engagement with them, and importantly have a ‘no task is too small or too big’ attitude. They must also be able to keep on top of recording and documenting any changes in health or behaviour, in order to be able to show these records to medical professionals if necessary.

The successful applicant must also have very strong communication skills. They must be able to communicate in a friendly and professional manner with clients, and be able to clearly articulate instructions. The candidate must be able to build relationships with people from all walks of life, through honest and vital communication.

The candidate must also display customer service skills, as well as being empathetic. They must be able to deliver positive customer service to clients who are facing challenging or stressful situations, as well as providing the same empathy and customer service to the client’s family and friends. They must also provide this customer service in challenging, emergency, and high stress situations, where they may find it difficult to stay calm and level headed.

Once you’ve determined the skills required for the role, you can write the job description to advertise for your position. ​

SOURCE APPLICANTS

Hospitality Aide Job Description

Summary:

  • Why is this role being filled?
  • How does this role fit into the organization and the team?
  • What makes your company unique?
  • What would it be like to work for you?

Requirements:

  • What technical skills are needed for this role?
  • Which soft skills are applicable?
  • What are the nice-to-have experiences of your ideal candidate?
  • Include availability preferences in this section

Responsibilities:

  • What are the key deliverables for this role?
  • What does the day-to-day of this role look like?

Benefits:

  • Compensation & bonuses
  • Employee benefits & perks
  • Ongoing training benefits

PRO TIP #1
As this role can be very confronting, and both physically and mentally demanding, it is important to outline the kinds of situations the applicant may be faced with, as well as what is expected of them in these situations. This may include the duties they may have with specific clients, their daily tasks and hours, and protocol in emergency and high stress situations.

PRO TIP #2
Ensure to include in the job description what it is like to work for your company, what your company values and what your expectations are for the successful candidate. This will ensure you identify the right person for your company.

SKILL ASSESSMENT

Sample skills assessment

Question 1

Personal Care

Question Type: Document

Do you think it’s important to document a patient’s behaviour and activities? Why/why not?
Please list the ways/programs you would use to document and record patient changes.

Question 2
Communication
Question Type: Text

How do you go about building relationships with patients who are hard to communicate with (deaf, Alzheimer’s etc.)?

Question 3
Customer Service/Empathy
Question Type: Video

Tell us about a patient who has had a difficult family. How were they difficult and how did you manage this relationship?

INTERVIEW

Interview guide for a Hospitality Aide

Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The PDF interview guide contains structured questions against each of the competencies for this role.

This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low – Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.

PDF INTERVIEW GUIDE
Get your copy of the  interview guide to complete the hiring process. Includes questions against each of the skill competencies for the role.

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