RECRUITMENT GUIDE
Hospitality Aide
A hospitality aide is tasked with caring for those with disabilities, or illnesses to perform their day to day activities. Hospitality aides can work at clients homes, or alternatively in a wider team at a nursing home, hospital, or health/hospice agency, working either one-on-one, or with many clients throughout the day.
Hospitality aide workers complete a range of tasks for clients, including helping to dress and wash them, doing laundry and dishes, cleaning up around their homes, and helping to organise and schedule appointments. They may also be responsible for providing some medical assistance to clients, such as checking vital signs, and giving prescribed medication.
Day-to-day tasks of this role:
- Organise a client’s daily schedule and appointments.
- Transport client to and from any outings.
- Shop for the client, as well as cooking any meals.
- Perform simple medical tasks such as checking vital signs and administering medication.
- Keep records of client behaviour and health changes, and communicate this information to other health professionals.
Recruitment Process
UNDERSTAND THE ROLE
Skills profile for a Hospitality Aide
There are currently no formal qualifications required for this role, however it is preferred that the applicant has completed high school. Depending on the company hiring, some may also require applicants to complete a test before being employed, and having some sort of relevant experience is favourable.
Candidates must be comfortable assisting patients in their daily personal tasks and with their personal care, such as washing and dressing them. They must also be passionate about providing care to patients, and maintaining engagement with them, and importantly have a ‘no task is too small or too big’ attitude. They must also be able to keep on top of recording and documenting any changes in health or behaviour, in order to be able to show these records to medical professionals if necessary.
The successful applicant must also have very strong communication skills. They must be able to communicate in a friendly and professional manner with clients, and be able to clearly articulate instructions. The candidate must be able to build relationships with people from all walks of life, through honest and vital communication.
The candidate must also display customer service skills, as well as being empathetic. They must be able to deliver positive customer service to clients who are facing challenging or stressful situations, as well as providing the same empathy and customer service to the client’s family and friends. They must also provide this customer service in challenging, emergency, and high stress situations, where they may find it difficult to stay calm and level headed.
Once you’ve determined the skills required for the role, you can write the job description to advertise for your position.
SOURCE APPLICANTS
Hospitality Aide Job Description
Summary:
- Why is this role being filled?
- How does this role fit into the organization and the team?
- What makes your company unique?
- What would it be like to work for you?
Requirements:
- What technical skills are needed for this role?
- Which soft skills are applicable?
- What are the nice-to-have experiences of your ideal candidate?
- Include availability preferences in this section
Responsibilities:
- What are the key deliverables for this role?
- What does the day-to-day of this role look like?
Benefits:
- Compensation & bonuses
- Employee benefits & perks
- Ongoing training benefits
PRO TIP #1
As this role can be very confronting, and both physically and mentally demanding, it is important to outline the kinds of situations the applicant may be faced with, as well as what is expected of them in these situations. This may include the duties they may have with specific clients, their daily tasks and hours, and protocol in emergency and high stress situations.
PRO TIP #2
Ensure to include in the job description what it is like to work for your company, what your company values and what your expectations are for the successful candidate. This will ensure you identify the right person for your company.
SKILL ASSESSMENT
Sample skills assessment
Question 1
Personal Care
Question Type: Document
Do you think it’s important to document a patient’s behaviour and activities? Why/why not?
Please list the ways/programs you would use to document and record patient changes.
Question 2
Communication
Question Type: Text
How do you go about building relationships with patients who are hard to communicate with (deaf, Alzheimer’s etc.)?
Question 3
Customer Service/Empathy
Question Type: Video
Tell us about a patient who has had a difficult family. How were they difficult and how did you manage this relationship?
INTERVIEW
Interview guide for a Hospitality Aide
Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The PDF interview guide contains structured questions against each of the competencies for this role.
This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low – Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.
PDF INTERVIEW GUIDE
Get your copy of the interview guide to complete the hiring process. Includes questions against each of the skill competencies for the role.
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