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Cleaning Staff

Complete with job descriptions, skill profiles, and interview templates. Use this hiring guide for cleaning staff to help you make the right decisions, fast.


What does a Cleaner do?

A cleaner is responsible for the general maintenance of facilities. As they frequently cover all areas of the facility, they regularly inspect and report on the condition of the facilities they work in. Aside from general tidiness, they may carry out special projects as required.

Usually reporting to the facility manager, cleaners largely work independently and are responsible for the safety and quality of their work.

Day to day tasks of a Cleaner

  • Cleaning, stocking and supplying facility areas
  • General cleaning duties including dusting, vacuuming, sweeping, mopping etc)
  • Documenting inspections and maintenance
  • Minor maintenance and repair tasks
  • Report any issues to management
  • Follow health and safety procedures

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While cleaning staff are usually hired at entry-level, you can minimize turnover and replacement or training costs by making the right hiring decision the first time.
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Skills needed for Cleaning Staff

While no formal education is usually required to be a cleaner, there are skills needed to ensure success. Cleaners work under the direction of the facilities or maintenance manager, and conduct their work independently. As such, they must be health and safety focussed, and able to work alone.

It’s also important for cleaners to be able to communicate any issues effectively, and document cleaning and maintenance records.

How to write a Cleaning Staff

Once you’ve determined the skills required for the role, you can write the job description to advertise for your open role. Here’s what to include in a cleaner job description:

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Job Title: An overview of the role’s day-to-day activities, and how the position contributes to the organisation.

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Summary: What makes your company unique? What would it be like to work for you?

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Responsibilities: An overview of the role’s day-to-day activities, and how the position contributes to the organisation

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Requirements: Skills a candidate must have to perform the job successfully.

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Benefit: Details of compensation, benefits and any perks on offer.

Be sure to include precise information about the kinds of duties that are expected in this role. Every facility will have its own needs, so ensure you list specific tasks your cleaner will be responsible for.

Ensure you provide details about what it’s like to work for you as a facility, and what your company values are so applicants know whether your company is the right fit for them.

Sample skill tests for a Cleaner

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Question 1
Health and Safety
Question Type: Multiple Choice

During your shift, you notice something that may create a trip hazard to tenants in the facility.

What process would you follow to address the situation?

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Question 2
Question Type: Text

You discover a maintenance issue during your shift. Your facility manager is unavailable, but you still need to report this to the manager on duty. 

How can you explain this problem to someone who doesn’t have the expertise?

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Question 3
Customer Service
Question Type: Video

How would you manage a situation where you are required to clean while customers, clients or tenants are still around?


How to interview Cleaning Staff

This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.

Download our PDF interview guide to complete the hiring process. 

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