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Supermarket Assistant

Complete with job descriptions, skill profiles, and interview templates. Use this supermarket assistant hiring guide to help you make the right decisions, fast.


What does a Supermarket Assistant do?

A supermarket assistant helps customers directly in the store and helps with general maintenance of the shop floor. They provide excellent service by guiding customers to the products they need and helping with the checkout process. Store maintenance duties include stocking shelves, general cleaning of the store, and collecting trolleys from the car park.

Day to day tasks of a Supermarket Assistant

  • Help customers with questions, and show them where items are located
  • Stocking shelves with new goods or rotating stock based on sell-by dates
  • Cleaning and arranging display areas
  • Assisting with the checkout process including taking transactions

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​While a supermarket assistant is usually an entry-level role, you can minimize turnover and replacement or training costs by making the right hiring decision the first time.
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Skills needed for a Supermarket Assistant

This is an entry-level role within a store. While no formal education is required to be a supermarket assistant, there are skills needed to ensure success. Because this is a customer-facing role, candidates must show a commitment to delivering a great customer experience. Even when under pressure or in dealing with a difficult customer, supermarket assistants need to remain empathetic and understanding of the customer’s needs.

If your new hire needs to manage customer transactions, it’s also important to assess for trustworthiness and basic math abilities.

How to write a Supermarket Assistant job description

Once you’ve determined the skills required for the role, you can write the job description to advertise for your open role. Here’s what to include in a supermarket assistant job description:

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Job Title: An overview of the role’s day-to-day activities, and how the position contributes to the organisation.

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Summary: What makes your company unique? What would it be like to work for you?

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Responsibilities: An overview of the role’s day-to-day activities, and how the position contributes to the organisation

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Requirements: Skills a candidate must have to perform the job successfully.

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Benefit: Details of compensation, benefits and any perks on offer.

For entry-level roles, you’re likely to receive a more significant number of applications than you would for a senior position. Ensure you provide details about what it’s like to work for your company and what your company values are, so applicants know whether your company is the right fit for them.


In building your candidate profile, you’ve already identified what skills are needed to be successful in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a supermarket assistant must have excellent communication skills that they have developed anywhere. Still, it would be nice to have someone who has previous customer service experience.

Sample skill tests for a Supermarket Assistant

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Question 1
Basic Math
Question Type: Multiple Choice

A customer’s total purchase comes to $295. They have a $50 voucher to use and want to pay the rest on a credit card. You tell them there is a 2% surcharge on card. They ask you, “roughly how much is the surcharge then?”

The surcharge is closest to which of the following?

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Question 2
Question Type: Text

A customer comes in to return an item without a receipt. They request a refund (rather than store credit, as is policy). How do you respond?

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Question 3
Customer Empathy
Question Type: Video

Imagine you’re working in a retail store selling consumer electronics. On some devices you sell you get an extra commission, while on others you receive the standard commission.

Would you try and sell the extra commission devices to all customers?


How to interview a Supermarket Assistant

This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.

Download our PDF interview guide to complete the hiring process. 

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