CUSTOMER STORY
ConnectCPA Sees Zero Turnover in Its Largest Department and Saves 50 Hours a Month With Vervoe
ConnectCPA + Vervoe
RESULTS AT A GLANCE
Zero
Turnover in the largest department since implementing Vervoe
~50 hrs
Saved per month in interview time, for HR and hiring managers
About ConnectCPA
ConnectCPA is a Canadian online accounting firm based in Toronto, Ontario, offering virtual, paperless tax and accounting services for cloud-based businesses. It hires 20 to 30 people a year across roles including bookkeeping, payroll, and client advisory.
QUICK FACTS
- Industry
- Financial Services & Insurance
- Headquarters
- Toronto, Ontario
- Employees
- ~115
- Founded
- 2014
- Clients
- 1,000+ businesses
- New hires per year
- 20 to 30
The challenge
ConnectCPA hired 20 to 30 people a year and was overwhelmed by resume volume. Its process involved two to three rounds of interviews with two to four team members in each one, which was costly and still left gaps in understanding how candidates would actually perform.
The approach
ConnectCPA built customizable, role-specific assessments on Vervoe for roles including Bookkeeper, Payroll Associate, Controller, Onboarding Analyst, and A&T Associate, revealing how candidates handle stress and prioritize tasks before they ever reach an interview, which meant fewer people were needed in each round.
The results
- Zero turnover in the largest department since implementing Vervoe in 2024.
- About 50 hours a month saved in interview time across HR and hiring managers
- Faster hiring overall, since fewer interviews were needed per candidate
- Candidates get a realistic preview of the role before accepting an offer
- Coaching and training needs identified before day one, reducing skill-related turnover
The platform is incredibly user-friendly, and the support from the Vervoe team has been outstanding. The data we gather continues to refine our hiring and training processes, saving us significant time and money. The software truly pays for itself.
See Vervoe work for your team
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