G4S Moves From Screening CVs to Assessing Real Skills With Vervoe

The challenge

Vocational roles like correctional officer are hard to fill through standard job boards, and candidates come from varied backgrounds, so G4S needed to assess skill rather than direct experience. Phone screening and instinct-based judgment were slow and invited unconscious bias, and the team lacked the capacity to interview hundreds of candidates by hand.

The approach

Every applicant now completes a Vervoe skills assessment at the very start of the process, covering verbal, numerical, and communication skills through job-related scenarios. Strong candidates then move to G4S’s assessment centre, where hiring and contract managers also walk candidates through the role and team environment.

The results

G4S can now assess every applicant on skill rather than making a judgment call on only a fraction of them, a shift it describes as a meaningfully better way to evaluate candidates for roles that are hard to fill through CVs alone.