Now Hiring
Customer Success Specialist
About Vervoe
Vervoe is an AI-native skills intelligence platform used by enterprise organizations to run hiring workflows at scale — assessing capability, reducing mis-hire risk, and making every talent decision explainable. Our customers include some of the world’s most discerning companies, including Lumen Technologies, Rentokil, and Australia Post.
We’re a team of ~25 people headquartered in Melbourne with a growing US presence. We’re backed by SEEK and have a strong enterprise customer base across Australia and the United States.
The Role
This is a newly created role designed to scale our customer success function. You’ll be the operational engine that keeps our customer success machine running — supporting Account Managers as they build and grow relationships.
Here’s the split: Account Managers own the relationships and drive expansion. You own making sure everything executes smoothly. That means handling onboarding sessions, managing support tickets, tracking account health, and keeping the team organized. You’re the person who makes sure customers get value fast and problems get solved.
You’ll work with customers in the APAC region and have a team located in both the US and Australia. This role is ideal for someone early in their customer success career who’s operationally sharp, naturally curious, and comfortable working independently without constant check-ins.
What You’ll Do
Onboarding & Customer Enablement
- Run product training sessions with new customers — hiring managers, recruiters, TA leads.
- Guide customers through building their assessment suite using Vervoe's AI Assessment Builder, keeping them aligned with best practices.
- Educate customers on skills-first methodology and facilitate change management conversations where needed.
- Build and maintain onboarding playbooks that reduce time-to-value.
- Track onboarding progress and proactively flag accounts slipping behind.
Support & Problem Solving
- Own front-line escalations — handle complex support issues that require account context and product expertise.
- Drive issues to resolution, pull in the right internal teams, and manage customer communication through to close.
- Identify patterns in support tickets and feed recurring themes back to Product and the AM team.
- Be the person customers trust to actually solve their problems.
Account Health & Monitoring
- Monitor account health signals and flag concerns early to your Account Managers.
- Support regular check-ins and QBRs alongside your AMs on accounts in your portfolio.
- Surface expansion opportunities to Account Managers when you spot them.
- Partner with AMs on renewal preparation and ensure customers have the support they need to continue.
What We’re Looking For
Must-haves
- Strong communicator — both written and verbal. You can engage confidently with stakeholders at all levels and facilitate meetings that work.
- Background in talent acquisition, customer success, client services, or implementation.
- Genuinely adaptable. You thrive in fast-moving environments and see ambiguity as normal, not stressful.
- Self-driven and organized. You manage your own workload and don't need someone checking in constantly.
- Comfortable with using multiple systems and technologies (CRMs, platforms, tools).
- Naturally curious and a problem solver. You ask good questions and dig into issues.
Nice-to-haves
- Experience in HR tech or talent acquisition software.
- Familiarity with HubSpot or similar CRM systems.
- Experience working across multiple time zones or with global teams.
This role is not for you if…
- You need heavy structure and process to stay motivated.
- You're looking for high variable comp or love the complexity of large enterprise deals.
How We Work
These four behaviours define how we operate at Vervoe. They apply to every role.
Change Agent
Drive and seek change rather than waiting for it. Challenge assumptions, including your own. Treat your current methods as temporary, and be prepared to abandon things you were good at as the landscape shifts.
Lateral Ownership
Own problems that cross your lane without being asked, and raise issues directly with the person who can fix them — not up the chain. Give feedback peer-to-peer. Treat escalation as a last resort, not a default.
Fearless Action
Put yourself out there. Try things before you're certain they'll work. Treat failure as information, not verdict. Do not wait for permission or perfect conditions. Have a visible pattern of attempting hard things.
Hungry Learner
Constantly building new skills and knowledge. Actively track how the market, the tools, and the craft are evolving. Bring outside intelligence in. Do not let your expertise calcify. Ask questions more than you assert answers.
Why Join Vervoe
- A mission worth caring about: we exist to give everyone a fair shot at a job based on what they can do, not where they've been.
- A small, high-trust team — no bureaucracy, no layers, direct access to leadership.
- A product that's genuinely differentiated — AI-native, auditable, and built for enterprise scale.
- A clear growth path — strong performance in this role is the fastest route to a Senior AM position as Vervoe's presence grows.
Recruitment Process
We use our own platform — every time, for every role.
Vervoe assessment
A short skills assessment to showcase your abilities and get a feel for one of the products we offer to customers.
Interview with your AM
Meet the Account Manager you could be working with.
Interview with the CRO
A conversation with the Chief Revenue Officer you'll report to.