A cashier is a member of a wider team at any business that deals with the monetary transactions from selling a good or service. A cashier is responsible for dealing with large amounts of money, in cash, cheque, and credit card form.
Cashiers also must interact with customers daily, and have a comprehensive knowledge of the products and services offered by the business, so that they are able to answer any customer queries. They must be aware of any sales or discounts at any time, so that they can always calculate the correct price, and charge and collect the correct amount from customers.
A cashier is directly involved with the customer experience as well as collecting money from the sales made, so it is vital that they are friendly, reliable, knowledgeable and trustworthy.
Day-to-day tasks of this role:
- Calculate and process customer purchases.
- Collect payment from customers for purchases.
- Answer customer questions.
- Bag or wrap products for customers.
- Process refunds/exchanges for customers.
UNDERSTAND THE ROLE
Skills profile for a Cashier
A cashier does not need to have any formal qualifications in order to be successful in the position, however, past on-the-job experience may be favourable. There are some common skills required for this position.
A successful candidate will need to understand the challenges that cashiers face today with maintaining hygienic distances and dealing with stressed customers. They also need to be willing to learn, be customer-centric, as well as being flexible with shift times, and able to fill in extra shifts from time to time.
A cashier should have excellent communication skills. They must be able to effectively liaise with a range of customers and people from various backgrounds, and confidently engage with a culturally diverse customer base. They must be able to be friendly with customers, but also maintain a professional manner.
Cashiers must also have strong customer service skills. They must prioritise customer service in every interaction, provide a happy service, and treat every customer with the same level of respect. They must make an effort to understand the customer’s point of view in every circumstance, and respond to this in a positive manner.
Once you’ve determined the skills required for the role, you can write the job description to advertise for your position.
Cashier Job Description
- Why is this role being filled?
- How does this role fit into the organization and the team?
- What makes your company unique?
- What would it be like to work for you?
- What technical skills are needed for this role?
- Which soft skills are applicable?
- What are the nice-to-have experiences of your ideal candidate?
- Include availability preferences in this section
- What are the key deliverables for this role?
- What does the day-to-day of this role look like?
- Compensation & bonuses
- Employee benefits & perks
- Ongoing training benefits
PRO TIP #1
As a cashier will be dealing with large sums of money on a daily basis, it is important to ensure that the candidate is comfortable and confident doing so. They may have to do some simple addition and subtraction sums in their head from time to time, so it is essential that they are able to do so and feel assured that they are charging the correct amount to the customer, or give back the correct change. It is important to outline this in the application, to ensure you hire somebody who is competent handling money.
PRO TIP #2
Ensure to include in the job description what it is like to work for your company, what your company values and what your expectations are for the successful candidate. This will ensure you identify the right person for your company.
Sample skills assessment
Question Type: Document
What area do you think you will need the most support in if you were to commence in this role? Please explain this in the document below.
Question Type: Text
How would you communicate with someone who didn’t speak your language?
Question Type: Video
How would you ensure you provided great customer service to every customer, even if they were disgruntled or angry?
Interview guide for a Cashier
Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The PDF interview guide contains structured questions against each of the competencies for this role.
This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low – Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.
PDF INTERVIEW GUIDE
Get your copy of the interview guide to complete the hiring process. Includes questions against each of the skill competencies for the role.