Interview questions: looking for the best way to hire a Administration Assistant?

We’ve compiled a list of interview questions normally used in an online skills assessment for an Administration Assistant role.

To hire the right Admin Assistant it’s not enough to ask “resume questions” about someone’s experience. The best way to predict performance is to test job-related skills by seeing how candidates perform tasks they’d normally do on the job.

In this skills assessment you’ll find interview questions that evaluate a mix of skills relevant to an Admin Assistant role, including Attention-to-detail, communication, and collaboration.

Admin Assistant question preview

Administration Assistant interview questions

Question 1

Communication

QUESTION TYPE:
Multiple-Choice
icon for question type

Communication

When beginning a conversation with an angry customer what is the best FIRST approach …

Sign up to to use this question in a Vervoe skills test

Question 2

Communication

QUESTION TYPE:
Video
icon for question type

Communication

Your boss has asked you to create a mail merge sale letter to customers. It’s all printed and ready to be placed in envelopes. Even though it was proofread thoroughly and checked by your supervisor, you have just noticed that one of the prices is wrong. Make a short video (2-3 minutes) of you telling your boss about the mistake.

Sign up to to use this question in a Vervoe skills test

Question 3

Collaboration

QUESTION TYPE:
Text
icon for question type

Collaboration

A sales manager from another department has asked you to photocopy, collate and bind a 200 page report and post out to 25 clients. It’s due out this afternoon. But now your direct supervisor has called the office and needs you to quickly setup the conference room for an urgent meeting. She also needs you to stay in the meeting for the rest of the afternoon to assist with the AV equipment and take minutes. Briefly explain how you would handle this situation.

Sign up to to use this question in a Vervoe skills test

Question 4

Admin Assistant

QUESTION TYPE:
Video
icon for question type

Admin Assistant

Think about a situation at work that you could have handled better. Make a short video explaining what happened and what you would do differently if you had a chance to go back and change things. Your video should be 3-4 minutes. 1. Briefly explain the situation using generic terms. 2. Outline how you handled the situation. 3. Explain what you would do differently if you had the chance.

Sign up to to use this question in a Vervoe skills test

Question 5

Attention-to-detail

QUESTION TYPE:
Multiple-Choice
icon for question type

Attention-to-detail

You’ve been asked by a senior manager to prepare a mail merge letter to clients. Which of the following statements would be the best approach to the project …

Sign up to to use this question in a Vervoe skills test

Question 6

Admin Assistant

QUESTION TYPE:
Multiple-Choice
icon for question type

Admin Assistant

A important scientist from China is the guest speaker at an event your company is organising. Your boss has asked you to send an email confirming her attendance to give her the full details of the event. They have given you the email address but you are not sure know how to spell her name. You have the email prepared and ready to send but your supervisor still hasn’t updated you and they've been tied up in meetings all week. What could you do:-

Sign up to to use this question in a Vervoe skills test

Question 7

Attention-to-detail

QUESTION TYPE:
Multiple-Choice
icon for question type

Attention-to-detail

When proofreading a draft document for the first time you should …

Sign up to to use this question in a Vervoe skills test

Question 8

Collaboration

QUESTION TYPE:
Text
icon for question type

Collaboration

You’ve been working in a temporary role for the last 9 months, supporting 3 managers . The original Administration Officer (who has been on maternity leave) has just returned to work and it’s a little awkward. The business has grown in last 9 months and you’ve have been recently appointed to a full-time role: to work along side her supporting the managers as a team. But since she’s been back she’s acting like she’s in charge, giving you all the menial tasks while she works closely with the managers. She’s not your boss and it feels like shes’ determined to make you look inferior. You’ve really enjoyed working in the role for the last 9 months and you don’t want to leave. How would you approach this situation?

Sign up to to use this question in a Vervoe skills test

Great people are worth it

Talent management is the most important competitive advantage in any business.

Vervoe helps companies reach their potential by avoiding bad hires, which cost up to 2.5x salary.

Start using this skills test