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Have you ever conducted a job interview and quickly realized you have very little in common with the candidate? Your...

March 15, 2022

When most of us think of bias in hiring, we think in terms of racial, gender, and maybe even age...

March 15, 2022

Have you ever felt connected to a candidate because they remind you of yourself? Or maybe you’ve changed how you...

March 14, 2022

The field of customer support has evolved. Whether you’re a small business building a customer support team for the first...

March 10, 2022

February was a great month for product improvements with the team working hard to bring you some exciting updates! Here’s...

March 10, 2022

The world’s top companies have all learned the secret to long-term, profitable success lies in one metric: customer retention.  Retention...

February 22, 2022

If one change to your hiring process could transform the quality of your candidates, the speed at which you find...

February 21, 2022

Since the pandemic began, the retail industry has experienced an unprecedented shift with businesses adapting to the ever-changing demands of...

February 21, 2022

At present, remote customer service professionals are some of the hottest property around. With companies now offering customer support via...

February 16, 2022

It’s often said that excellent customer service skills in hospitality are at the heart of successful restaurant, café, and hotel...

February 8, 2022

We’re so excited to bring you the product updates for January, a recap of what we released in December. And,...

February 6, 2022

Technology has enabled consumers to resolve many issues online using self-help modules, or over the phone using prompts. However, there...

February 2, 2022