Assessments with ‘Customer Service’ Skill
The skills tested in this assessment for a Guest Service Agent include their customer service skills including their ability to build rapport and communicate with customers, their propensity to take initiative and their general interpersonal skills and ability to be both helpful and tactful towards guests.
The skills tested in this assessment for a Customer Advocate include their ability to build rapport and communicate with customers, how they would balance the different parts of a CA, and how they would adapt to particular client interactions and situations. It will also test their ability to be empathetic , utilise strong customer service skills, and communicate clearly and effectively with differing clients and needs.
The skills tested in this assessment for a Client Relations Specialist include their ability to acquire and retain customers, provide excellent customer service in various scenarios, and communicate effectively. The questions should showcase their ability to identify prospects and nurture existing client relationships to uncover up-sell opportunities. They will test candidates’ ability to effectively manage service level frameworks for their inbound and outbound activities and how they build and maintain rapport with key stakeholders.
The skills tested in this assessment for a Sales Support Specialist include their ability to communicate effectively, how they would pitch the product or service to said prospects, as well as how they would handle difficult/unique client situations. You will get a feel for their ability to quickly and effectively build rapport, and navigate client interactions. These questions will show their experience with customer service, sales, and communication with internal and external stakeholders.
The skills tested in this assessment for a Business Development Executive include their ability to network and how they would build and successfully move prospects through the sales pipeline. You will see how they sell, and communicate effectively, and if they can seamlessly close deals. You will get a feel for their ability to effectively manage client relationships, and of their natural communication style and networking abilities.