Skills Assessment Library

The following assessment will test the candidate’s understanding of the skills and requirements it takes to be a successful Implementation Consultant. The questions will showcase their experience in project management, how they communicate with customers and colleagues and how they have dealt with challenges during their career, giving you an insight to how they will approach any future difficult conversations or situations. Their answers will also display their technical and organisation experience.

The skills tested in this assessment for a Relationship Manager include their ability to manage communications - strategy, negotiations, contracts, problem solving and ability to build and maintain rapport with clients/partners at all times. The questions should showcase their ability to prioritise and manage expectations in an organised way, and how they maintain rapport and manage stakeholders.

The following assessment will test skills that Customer Support Managers need to be able to provide professional service for customers as well as manage and develop a Customer Support team. Their written and verbal communication skills will be tested, as well as their conflict resolution skills and how they tailor conversations based on the person they are speaking to. The questions will uncover their people management skills, their approach to coaching and developing people and their leadership experience and strategy.

The following assessment will test the candidate’s leadership expertise and experience in managing teams to success and specific outcomes. It will showcase their ability to problem-solve and how they collaborate and communicate with others to implement ideas and strategies. It will provide an insight in how they manage and coach individuals in their team and their methods and in doing so, show you their character and the type of team culture they would bring to your organisation.

The following assessment will test the candidate’s customer facing skills, leadership experience and their ability to guide and coach teams to success and specific outcomes. Their problem solving skills will be tested as well as their ability to clearly communicate and work with others to drive successful collaboration for the success of the customers, their team and the overall business. They will also be tested on how they drive excellence within their team and their management style and approach.

Skills that will be tested in this assessment include the candidate’s ability to clearly communicate, lead and structure conversations, how they ask questions and their critical thinking skills as they present options and solutions based on the information uncovered. The questions should address how they manage competing priorities, multiple accounts, structure and plan new engagements and their workload, as well as how they handle conflict management.

Skills tested by this assessment include the candidates ability to build rapport with customers in different situations and their communication skills via different methods including written and verbal communications. The questions will display their experience and approach to building rapport and having conversations with customers, as well as how they express themselves and their attention to detail.

The skills tested in this assessment for a Business Development Representative include their ability to network and how they would build and successfully move prospects through the sales pipeline. You will see how they communicate, how they adapt to different prospect scenarios, and if they can build a pipeline using prospecting strategies. You will get a feel for their ability to effectively manage client relationships, time management, and of their natural communication style and networking abilities.

The skills tested in this assessment for a Business Development Associate include their ability to collaborate and how they would build and successfully move prospects through the sales pipeline. You will see how they communicate, whether they can think critically and strategically, and if they can cohesively collaborate internally and externally. You will get a feel for their ability to effectively manage client relationships, time management, and of their natural communication style and networking abilities.

The skills tested in this assessment for a Senior Sales Representative include their ability to navigate different client scenarios, sell and communicate effectively, and seamlessly negotiate client deals. You will get a feel for their ability to effectively manage client relationships, and of their natural communication style.

The skills tested in this assessment for a Telesales Agent will showcase their overall ability to manage the day to day responsibilities of their role, and how they interact with prospects. Their answers will demonstrate their sales capabilities, and you will get a feel for their ability to communicate quickly and effectively, persist with clients/prospects, and solve client problems.

The skills tested in this assessment for a Telemarketer will showcase their overall ability to manage the day to day role and responsibilities of a telemarketer. Their answers will demonstrate their sales capabilities, and you will get a feel for their ability to communicate quickly and effectively, persist with clients/prospects, and close deals.