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The following assessment will test the candidate’s customer leadership, strategy and customer acquisition and retention abilities. You will also get a sense of their ability to clearly communicate strategic initiatives and drive their team and bring together other departments towards successful collaboration for the success of the customers, and the overall business. They will also be tested on how they drive excellence within their team and their management style and approach.

The following assessment will test the candidate’s understanding of the skills and requirements it takes to be a successful Implementation Specialist. The questions will showcase their experience in project management, how they communicate with customers and colleagues and how they have dealt with challenges during their career, giving you an insight to how they will approach any future difficult conversations or situations. Their answers will also display their technical and organisation experience.

Skills that will be tested in this assessment include the candidate’s ability to acquire and retain customers, lead their team, and collaborate with their team, colleagues and other departments. The questions should address how they manage leading their team, deal with leadership and strategic decisions and plan their collaboration.

The skills tested in this assessment for a Social Media Customer Care Associate include their ability to build rapport and communicate with customers, It will show their level of empathy, and community engagement. It will also test their ability to problem solve and navigate difficult scenarios.

The skills tested in this assessment for a Customer Service Manager include their ability to communicate effectively with their team, and their capability to solve problems (team and client related) their patience, and how they would adapt their leadership style to particular staff interactions and situations.

The skills tested in this assessment for a Guest Service Agent include their customer service skills including their ability to build rapport and communicate with customers, their propensity to take initiative and their general interpersonal skills and ability to be both helpful and tactful towards guests.

The skills tested in this assessment for a Support Team Lead include their ability to display strong organisational skills, communicate to, and with their team and display strong leadership skills. You will get a feel for their ability to navigate and motivate different team members, and motivate their team to perform. You will understand their leadership style and ability to adapt to different situations with their team.

The skills tested in this assessment for a CX Agent include their ability to build rapport and communicate with customers, and active listen to client queries. You will get a gauge of their organisation skills, as well as their attention to detail and ability to liaise with internal stakeholders to ensure smooth client experiences.

The skills tested in this assessment for a Customer Advocate include their ability to build rapport and communicate with customers, how they would balance the different parts of a CA, and how they would adapt to particular client interactions and situations. It will also test their ability to be empathetic , utilise strong customer service skills, and communicate clearly and effectively with differing clients and needs.

The skills tested in this assessment for a Customer Support Specialist include their ability to build rapport and communicate with customers, how they would balance the different parts of a CSS role, and how they would adapt to particular client interactions and situations. It will also test their ability to be empathetic and utilise interpersonal skills to resolve queries.

The skills tested in this assessment for a Customer Service Representative include their ability to build rapport and communicate with customers, how they would balance the different parts of a CSR role, and how they would adapt to particular client interactions and situations. It will also test their ability to problem solve and navigate difficult scenarios.

The skills tested in this assessment for a Retail Sales Assistant include their ability to build rapport and communicate with customers on the sales floor, how they would pitch the product or service to said customers, as well as how they would handle different types of client situations You will get a gauge of their product knowledge and ability to sell the business product.